Customer Service Representatives Salary — Richmond, Virginia

The average Customer Service Representatives in Richmond, Virginia earns $44,520 a year.

$44,520 / year, mean
↓ 4.9% below national average 78th percentile in Virginia

Richmond pays well above most of Virginia for this role, landing in the top third statewide. That's close to the national average for customer service representatives — a fairly typical rate for this role. Cost of living here is close to the national average — not a major factor either way. This is a high-confidence estimate, based on a large sample of reported wages.

Percentile within Virginia

0th 50th 100th
Employment (this metro)
10,960
Estimate confidence
RSE 0.8%
Cost of living 98 #76 most expensive of 188 cities in this dataset 100 = U.S. average · Source: BEA Regional Price Parities, 2024
Crime index 1524 #67 safest of 188 cities in this dataset Per 100k residents · Source: FBI Crime Data Explorer
Median home value $397,705 #53 priciest of 188 cities in this dataset Source: zillow_real
Median household income $84,405 #39 highest of 188 cities in this dataset Source: Census Bureau ACS 5-year

Combining these four figures gives a fuller picture than salary alone: Richmond ranks #76 for cost of living and #53 for home prices among the 188 cities in this pilot dataset, which matters as much as the headline salary number when comparing where to live.

San Jose $63,890 San Francisco $61,320 Midland $57,930 Stockton $57,650 Seattle $56,350 Santa Rosa $56,180 Napa $55,930 Vallejo $54,580 New York $54,410 Sacramento $54,330 Los Angeles $53,500 Fresno $53,150 San Diego $52,980 Santa Cruz $52,900 Longview $52,770 Oxnard $52,770 Santa Maria $52,590 Walla Walla $51,900 Salinas $51,850 Mount Vernon $51,710 Portland $51,080 Trenton $50,730 San Luis Obispo $50,720 Modesto $50,650 Wenatchee $50,610 Salem $50,270 Olympia $50,210 Riverside $49,930 Kennewick $49,890 Yuba City $49,850 Bellingham $49,830 Chicago $49,800 Bremerton $49,190 Elkhart $49,140 Philadelphia $49,100 Bakersfield $49,080 El Centro $49,060 Bend $48,810 Yakima $48,610 Kiryas Joel $48,570 Chico $48,560 Hanford $48,550 Redding $48,540 Albany $48,440 Binghamton $48,430 Buffalo $48,200 Syracuse $48,200 Eugene $48,000 Spokane $47,910 Utica $47,850 Kingston $47,630 Grants Pass $47,520 Glens Falls $47,490 Visalia $47,470 Merced $47,190 Ithaca $46,710 Medford $46,640 Rochester $46,630 Naples $46,540 Vineland $46,530 Detroit $46,370 Grand Rapids $46,300 Indianapolis $46,270 Dallas $46,210 Albany $46,050 Atlantic City $46,020 Rockford $45,890 Midland $45,810 Baltimore $45,800 Columbus $45,800 Champaign $45,660 Lancaster $45,650 Allentown $45,620 Corvallis $45,500 Kalamazoo $45,450 Fort Wayne $45,350 Wildwood $45,310 Peoria $45,280 Jacksonville $45,270 Kankakee $45,160 Austin $45,120 Reading $45,000 Gettysburg $44,930 Lansing $44,880 Charlottesville $44,860 Pittsburgh $44,770 Sarasota $44,720 Winchester $44,680 Louisville $44,640 Decatur $44,630 Jackson $44,600 York $44,550 Richmond $44,520 Tampa $44,410 Springfield $44,380 Niles $44,360 Traverse City $44,310 Harrisburg $44,260 Roanoke $44,250 Dover $44,130 Monroe $44,060 South Bend $44,060 Ann Arbor $43,960 Staunton $43,850 Owensboro $43,800 Orlando $43,750 Miami $43,680 Lafayette $43,590 Elmira $43,580 Scranton $43,550 Erie $43,470 Battle Creek $43,440 State College $43,410 Houston $43,380 Michigan City $43,310 Lexington $43,290 Harrisonburg $43,280 Hagerstown $43,260 Pensacola $43,000 Evansville $42,950 San Antonio $42,940 Chambersburg $42,880 Watertown $42,880 Port St. Lucie $42,760 Lebanon $42,740 Lakeland $42,680 Flint $42,660 Bloomington $42,580 Odessa $42,490 Crestview $42,480 Bloomington $42,450 Terre Haute $42,320 Morgantown $42,180 Lexington Park $42,170 Punta Gorda $42,150 Wheeling $42,110 Palm Bay $42,070 Fort Myers $41,910 Kokomo $41,860 Huntington $41,730 Salisbury $41,660 Gainesville $41,630 Virginia Beach $41,590 Charleston $41,540 Muskegon $41,450 Deltona $41,390 Elizabethtown $41,320 Bay City $41,300 Muncie $41,280 Parkersburg $41,010 Bowling Green $40,910 Amarillo $40,880 Weirton $40,870 Lynchburg $40,710 Longview $40,510 Ocala $40,480 Sebastian $40,460 Tallahassee $40,390 Waco $40,380 Killeen $40,360 Tyler $40,330 Beaumont $40,270 Blacksburg $40,150 Homosassa Springs $40,000 Williamsport $39,730 Altoona $39,690 Sherman $39,630 Abilene $39,590 Panama City $39,350 Saginaw $39,350 Paducah $39,230 Beckley $39,130 Corpus Christi $38,950 Wichita Falls $38,690 Johnstown $38,620 El Paso $38,140 Texarkana $38,120 Lubbock $38,110 College Station $38,000 Sebring $37,920 Victoria $37,780 San Angelo $37,390 McAllen $36,660 Eagle Pass $36,340 Brownsville $36,110 Laredo $36,010
CityMean salaryvs. Richmond
Abilene, Texas$39,590-11.1%
Albany, Oregon$46,050+3.4%
Albany, New York$48,440+8.8%
Allentown, Pennsylvania$45,620+2.5%
Altoona, Pennsylvania$39,690-10.8%
Amarillo, Texas$40,880-8.2%
Ann Arbor, Michigan$43,960-1.3%
Atlantic City, New Jersey$46,020+3.4%
Austin, Texas$45,120+1.3%
Bakersfield, California$49,080+10.2%
Baltimore, Maryland$45,800+2.9%
Battle Creek, Michigan$43,440-2.4%
Bay City, Michigan$41,300-7.2%
Beaumont, Texas$40,270-9.5%
Beckley, West Virginia$39,130-12.1%
Bellingham, Washington$49,830+11.9%
Bend, Oregon$48,810+9.6%
Binghamton, New York$48,430+8.8%
Blacksburg, Virginia$40,150-9.8%
Bloomington, Illinois$42,580-4.4%
Bloomington, Indiana$42,450-4.6%
Bowling Green, Kentucky$40,910-8.1%
Bremerton, Washington$49,190+10.5%
Brownsville, Texas$36,110-18.9%
Buffalo, New York$48,200+8.3%
Fort Myers, Florida$41,910-5.9%
Chambersburg, Pennsylvania$42,880-3.7%
Champaign, Illinois$45,660+2.6%
Charleston, West Virginia$41,540-6.7%
Charlottesville, Virginia$44,860+0.8%
Chicago, Illinois$49,800+11.9%
Chico, California$48,560+9.1%
College Station, Texas$38,000-14.6%
Columbus, Indiana$45,800+2.9%
Corpus Christi, Texas$38,950-12.5%
Corvallis, Oregon$45,500+2.2%
Crestview, Florida$42,480-4.6%
Dallas, Texas$46,210+3.8%
Decatur, Illinois$44,630+0.2%
Deltona, Florida$41,390-7.0%
Detroit, Michigan$46,370+4.2%
Dover, Delaware$44,130-0.9%
Eagle Pass, Texas$36,340-18.4%
El Centro, California$49,060+10.2%
Elizabethtown, Kentucky$41,320-7.2%
Elkhart, Indiana$49,140+10.4%
Elmira, New York$43,580-2.1%
El Paso, Texas$38,140-14.3%
Erie, Pennsylvania$43,470-2.4%
Eugene, Oregon$48,000+7.8%
Evansville, Indiana$42,950-3.5%
Flint, Michigan$42,660-4.2%
Fort Wayne, Indiana$45,350+1.9%
Fresno, California$53,150+19.4%
Gainesville, Florida$41,630-6.5%
Gettysburg, Pennsylvania$44,930+0.9%
Glens Falls, New York$47,490+6.7%
Grand Rapids, Michigan$46,300+4.0%
Grants Pass, Oregon$47,520+6.7%
Hagerstown, Maryland$43,260-2.8%
Hanford, California$48,550+9.1%
Harrisburg, Pennsylvania$44,260-0.6%
Harrisonburg, Virginia$43,280-2.8%
Homosassa Springs, Florida$40,000-10.2%
Houston, Texas$43,380-2.6%
Huntington, West Virginia$41,730-6.3%
Indianapolis, Indiana$46,270+3.9%
Ithaca, New York$46,710+4.9%
Jackson, Michigan$44,600+0.2%
Jacksonville, Florida$45,270+1.7%
Johnstown, Pennsylvania$38,620-13.3%
Kalamazoo, Michigan$45,450+2.1%
Kankakee, Illinois$45,160+1.4%
Kennewick, Washington$49,890+12.1%
Killeen, Texas$40,360-9.3%
Kingston, New York$47,630+7.0%
Kiryas Joel, New York$48,570+9.1%
Kokomo, Indiana$41,860-6.0%
Lafayette, Indiana$43,590-2.1%
Lakeland, Florida$42,680-4.1%
Lancaster, Pennsylvania$45,650+2.5%
Lansing, Michigan$44,880+0.8%
Laredo, Texas$36,010-19.1%
Lebanon, Pennsylvania$42,740-4.0%
Lexington, Kentucky$43,290-2.8%
Lexington Park, Maryland$42,170-5.3%
Longview, Texas$40,510-9.0%
Longview, Washington$52,770+18.5%
Los Angeles, California$53,500+20.2%
Louisville, Kentucky$44,640+0.3%
Lubbock, Texas$38,110-14.4%
Lynchburg, Virginia$40,710-8.6%
McAllen, Texas$36,660-17.7%
Medford, Oregon$46,640+4.8%
Merced, California$47,190+6.0%
Miami, Florida$43,680-1.9%
Michigan City, Indiana$43,310-2.7%
Midland, Michigan$57,930+30.1%
Midland, Texas$45,810+2.9%
Modesto, California$50,650+13.8%
Monroe, Michigan$44,060-1.0%
Morgantown, West Virginia$42,180-5.3%
Mount Vernon, Washington$51,710+16.2%
Muncie, Indiana$41,280-7.3%
Muskegon, Michigan$41,450-6.9%
Napa, California$55,930+25.6%
Naples, Florida$46,540+4.5%
New York, New York$54,410+22.2%
Niles, Michigan$44,360-0.4%
Sarasota, Florida$44,720+0.4%
Ocala, Florida$40,480-9.1%
Odessa, Texas$42,490-4.6%
Olympia, Washington$50,210+12.8%
Orlando, Florida$43,750-1.7%
Owensboro, Kentucky$43,800-1.6%
Oxnard, California$52,770+18.5%
Paducah, Kentucky$39,230-11.9%
Palm Bay, Florida$42,070-5.5%
Panama City, Florida$39,350-11.6%
Parkersburg, West Virginia$41,010-7.9%
Pensacola, Florida$43,000-3.4%
Peoria, Illinois$45,280+1.7%
Philadelphia, Pennsylvania$49,100+10.3%
Pittsburgh, Pennsylvania$44,770+0.6%
Portland, Oregon$51,080+14.7%
Port St. Lucie, Florida$42,760-4.0%
Punta Gorda, Florida$42,150-5.3%
Reading, Pennsylvania$45,000+1.1%
Redding, California$48,540+9.0%
Riverside, California$49,930+12.2%
Roanoke, Virginia$44,250-0.6%
Rochester, New York$46,630+4.7%
Rockford, Illinois$45,890+3.1%
Sacramento, California$54,330+22.0%
Saginaw, Michigan$39,350-11.6%
Salem, Oregon$50,270+12.9%
Salinas, California$51,850+16.5%
Salisbury, Maryland$41,660-6.4%
San Angelo, Texas$37,390-16.0%
San Antonio, Texas$42,940-3.5%
San Diego, California$52,980+19.0%
San Francisco, California$61,320+37.7%
San Jose, California$63,890+43.5%
San Luis Obispo, California$50,720+13.9%
Santa Cruz, California$52,900+18.8%
Santa Maria, California$52,590+18.1%
Santa Rosa, California$56,180+26.2%
Scranton, Pennsylvania$43,550-2.2%
Seattle, Washington$56,350+26.6%
Sebastian, Florida$40,460-9.1%
Sebring, Florida$37,920-14.8%
Sherman, Texas$39,630-11.0%
South Bend, Indiana$44,060-1.0%
Spokane, Washington$47,910+7.6%
Springfield, Illinois$44,380-0.3%
State College, Pennsylvania$43,410-2.5%
Staunton, Virginia$43,850-1.5%
Stockton, California$57,650+29.5%
Syracuse, New York$48,200+8.3%
Tallahassee, Florida$40,390-9.3%
Tampa, Florida$44,410-0.2%
Terre Haute, Indiana$42,320-4.9%
Texarkana, Texas$38,120-14.4%
Traverse City, Michigan$44,310-0.5%
Trenton, New Jersey$50,730+13.9%
Tyler, Texas$40,330-9.4%
Utica, New York$47,850+7.5%
Vallejo, California$54,580+22.6%
Victoria, Texas$37,780-15.1%
Vineland, New Jersey$46,530+4.5%
Virginia Beach, Virginia$41,590-6.6%
Visalia, California$47,470+6.6%
Waco, Texas$40,380-9.3%
Walla Walla, Washington$51,900+16.6%
Watertown, New York$42,880-3.7%
Weirton, West Virginia$40,870-8.2%
Wenatchee, Washington$50,610+13.7%
Wheeling, West Virginia$42,110-5.4%
Wichita Falls, Texas$38,690-13.1%
Wildwood, Florida$45,310+1.8%
Williamsport, Pennsylvania$39,730-10.8%
Winchester, Virginia$44,680+0.4%
Yakima, Washington$48,610+9.2%
York, Pennsylvania$44,550+0.1%
Yuba City, California$49,850+12.0%
Gross salary
44,520/yr
Estimated take-home
36,206/yr
Est. total withheld
18.7%

Single filer, federal + Virginia state tax + FICA, 2025 rates. Does not include state-specific payroll withholdings beyond income tax (see Data transparency). Not tax advice — verify with a professional for your specific situation.

View cost of living in this state All Customer Service Representatives salaries in Virginia → All Customer Service Representatives salaries →
Data transparency

Sources used for this page

Official occupation and area metadata behind the visible salary, cost, housing and safety signals.

Occupation 43-4051 SOC code
Official area Richmond, VA BLS metro/geographic area
Area code 40060 Stable geographic key
Reference year 2025 BLS OEWS
Cost: bea_realHousing: zillow_realCrime: latest availableNet-pay source: va_tax_verificado 2025
No additional caveats are attached to this row.
Methodology

How this page is built

The salary figure is the mean annual wage reported by the BLS Occupational Employment and Wage Statistics (OEWS) program for this occupation and metro area. Percentile and national-average comparisons are calculated directly from the 188 cities currently in this dataset, not from a fixed external benchmark. Cost of living, crime and housing figures come from BEA, FBI and Zillow respectively — see "Data transparency" above for the exact sources and reference years used on this specific page.

Confidence: the RSE (relative standard error) shown under Overview indicates how reliable the salary estimate is for this metro — a lower RSE means a larger underlying sample.

On this page

Where this is

AK HI

Highlighted: Virginia

Population (metro area)
1,327,321